Returns & Warranty Basics
Return Eligibility
Q: What is your return policy timeframe? A: We offer a 30-day return policy from the date of delivery. The return must be initiated within 30 days of delivery and received at our return address within 10 business days of approval.
Q: What condition must items be in for returns? A: Items must be in like-new condition - unused, uninstalled, undamaged, and with all original packaging, documentation, accessories, and protective materials intact.
Q: What items cannot be returned? A: We do not accept returns on:
- Discontinued, open box, or customized items
- Items showing signs of wear, installation, or odors
- Products from brands that do not allow returns (noted on product page)
Q: Are there any fees for returns? A: Due to the high-ticket nature of our products and shipping logistics, a restocking fee may apply, typically ranging from 10% - 30%, depending on the brand or supplier. This will be clearly communicated during your return process.
Return Process
Q: How do I start a return? A: Contact us at service@recoveryroyale.com to initiate a return. Returns will not be accepted without prior approval. You'll need proof of purchase (receipt or order confirmation email).
Q: What happens after my return is approved? A: Once approved, we'll provide:
- A Return Merchandise Authorization (RMA#)
- Instructions for safe repackaging and shipping
- The correct return address
- A return shipping label (if applicable)
Q: What are my responsibilities for returns? A: You're responsible for:
- Ensuring the item is securely packed in its original box (or equivalent)
- Insuring the return shipment against damage or loss
- Providing tracking information after shipment We recommend photographing your item before shipping to protect against in-transit claims.
Damaged or Defective Items
Q: What if my item arrives damaged? A: Please inspect your order upon delivery. If damaged:
- Note the damage on delivery paperwork (if possible)
- Take clear photos of the damage and packaging
- Contact us within 48 hours at service@recoveryroyale.com
Q: What about defective or incorrect items? A: If the item is defective, incorrect, or concealed damage is discovered later, contact us immediately. We'll work with the manufacturer or supplier to resolve the issue through replacement, repair, or refund. Items reported after 48 hours may not be eligible for refund or replacement.
Refunds & Processing
Q: How long do refunds take? A: Once your return is received and inspected by the supplier or fulfillment partner, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Banks and credit card providers may take additional time to post the refund.
Q: What if I haven't received my refund? A: If it's been more than 15 business days since your return was approved and you haven't received your refund, contact us at service@recoveryroyale.com.
Exchanges & Cancellations
Q: Do you offer exchanges? A: We do not offer direct exchanges. If you'd like a different item:
- Initiate a return for the original product
- Place a new order for the desired item after your return is approved
Q: Can I cancel my order? A: Contact us as soon as possible at service@recoveryroyale.com. If your request is received before processing or shipment, we'll issue a full refund. If your order has already shipped, it falls under our 30-Day Return Policy and may be subject to restocking and return shipping fees.
Q: Are there cancellation fees? A: Orders valued over $5,000 or accounts with multiple cancellations may incur a 5% cancellation fee, regardless of fulfillment status, to help offset processing and administrative costs.